360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization.
We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment.
What we offer
Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech
Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible
Work from anywhere in the world with full remote flexibility
Receive a competitive salary package that reflects your skills, experience and achievements
NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.
Key Responsibilities
Provide support to our customers using the company channels - tickets, chat, email, and online meetings
Liaise with our L2 team to find solutions
Help troubleshoot our API and solve technical problems
Support our partners and clients in navigating the WhatsApp API ecosystem
Communicate with Meta representatives
Close collaboration with EMEA Sales and Account Management Teams
Key Requirements
Your Profile
2-3 years in support / technical support or related roles
Interested in moving into a more challenging support position
Hard Skills
Experience with web dev technologies (HTML, JavaScript, CSS), APIs
Hands-on experience with REST APIs & Webhooks
Solid understanding of tech fundamentals and popular support tools (Slack, Atlassian JIRA, Google Workspace, Intercom or similar)
Language skills: English (fluent / C1 ) and one other language
Soft Skills
Strong customer focus (you enjoy engaging and helping customers)
Strong troubleshooting and problem-solving skills
Strong communication skills (ability to listen, question, clarify, empathise, understand context, use appropriate tone and language)
Able to manage multiple tasks in a fast-paced environment
Bonus Skills
Experience with WhatsApp Business API or Meta Graph API
Programming skills (SQL, JavaScript, Python, React)
Familiarity with logging and monitoring tools (eg: Grafana or similar)
People management experience
Additional language proficiency
Budget
The budget range for this role is
$19k/year - $24k/Year , depending on the candidate's level of experience and fit with the position requirements.
Background Check Notice
By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include, verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.
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